What’s your refund and return policy?

Refund and Return Policy

If you receive one of our products which is damaged or faulty, we will refund or exchange within 30 days of receipt. If your order was damaged in the Post, you will need to firstly determine whether it was delivered by Australia Post or Sendle. If your order was delivered by Australia Post, you will need to contact them for support. If it was delivered by Sendle, we can request compensation for a replacement if it is determined that they were at fault and caused the damage/loss etc. and we will replace your order at no cost to you.  

For customised logo products such as T-Shirts, Hoodies and Hats, they are bespoke products that are sent for printing once you place your order, therefore any change of mind or ordered the wrong size or colour or logo by mistake by you, cannot be refunded or returned except for at your own expense, because the printer will not accept them as returns because their blank garments have been printed on with your choice of logo and size and colour and cannot be re-used by the Printer. Therefore, any further expense will need to be covered by you, the customer, unless the mistake was made by us or the Printer. In that case, we will refund/replace at no expense to you.

If you wish to place a new order, we can offer you a 20% discount, and you will also be invoiced for the new order postage, so please choose carefully and ensure to order correctly the first time, and pay attention to the sizing chart in the product description of each garment, as there is never a typical size anymore, like I've always been a size X, as each brand of garment has its own sizing and are often on the smaller size so going one size up is recommended. However, its best to measure yourself before ordering, to ensure you order the right size. Please pay attention to this to avoid disappointment.

For any issues or questions, please contact us as soon as possible, and we’ll be happy to assist you!