Snapshot of our Policies

 

Shipping, Guarantee, Returns, Refunds, Sizing, Exchanges and Privacy PolicyShipping and Packing

Most of our online products are sent using ´drop-shipping´method which means your order can be printed from any number of print providers that we have chosen to sell their products through our website. This means that sizing, quality and shipping costs and times will vary from product to product. If in doubt please email us with inquiries at info@lostmanly.com.au and we can tell you where the product will be printed and shipped from. 

As a general rule, products are printed and shipped with 48 hours of processing and are posted directly from the printer to your shipping address you gave at checkout so please ensure you add the correct address, especially if you live in apartments, be sure to include the unit number and street number as this is a common mistake that is left off during checkout for some unknown reason, so do check twice. Also include a contact phone number for the postal service to call if there are any problems at time of delivery. It happened just last night when an address has only the unit number but left off the street number so the postman called me. Way to go! It happens, and can happen to you, so please double check your contact details before checking out.

Calendars and some posters are printed in bulk by a local printer so they will be delivered once printed, to our lost manly shop at dee why where they will be posted out or available for collection or delivery by hand for Northern Beaches residents (its that good old fashioned service we aim to provide).  Calendars are usually ordered a few months before production so as to get an indication of numbers, so if you order early, you can expect to wait a few months until delivery. This is your notice given so that you are not left wondering where is your calendar even though you may have received a confirmation notice at time of purchase that your calendar is on its way (we´re working on changing that auto send feature, so we´ll keep you posted, no pun intended, not much!  :)

All shipped items have a tracking number and can be traced if something happens to go wrong, and in these crazy times, things do go wrong, but we try to minimise that as best we can and want you to know that we are doing our best to give you a great online shopping experience so please be gentle with us, as we are doing our best. 

Guarantee and Return

We have a 30-day return policy, on damaged or faulty items. Postage costs will be paid by the customer and are non-refundable. Email us at with inquiries at support@lostmanly.com or info@lostmanly.com.au

Security Policy

We take all reasonable steps to secure your contact details you submitted at checkout and do not share this information with any third parties. Please let us know if you receive unsolicited mail from other sources that was shared with us. 

 We do not store credit card information, we securely submit credit card information to our bank for processing. 

 Bulk Order Discounts

If you want to order 10 or more prints, please contact us for a discount. 

Can orders be placed by phone?

Yes if you need help, call Kerrie on 0410499532 or Lisa on 0420731965.

What if the order is damaged through shipping?

Contact your local postal service for packages damaged or lost in transit. If you opted in to insure your package, at checkout, your insurance provider should be contacted. Contact us for the tracking details if you did not receive them.

Contact Us

Our Lost Manly Shop pick up address is 36 Quirk Street, Dee Why, 2099, Sydney Australia, and pre-arranged orders can be collected between 10am - 6pm. 

Please call to arrange pick up time: +61410499532 or +61420731965 for order inquiries.

We may be contacted by email: support@lostmanly.com or info@lostmanly.com.au

Guarantee, Refunds, Replacements and Returns 

We will do our best to ensure happy customers and in most cases when we see that you've made an honest mistake we'll refund or replace your order as needed, but there are certain rules and restrictions that we must abide by within the print on demand set up which may impact upon our desire to make you happy, and these are: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lostmanly.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Sizes 

Please choose sizes carefully according to the sizing chart provided by the print provider in the description of each garment. Requests for returns due to sizing problems will not be accepted as you are expected to order according to the sizing chart provided. If in doubt, its always a good idea to order too big than too small.

 It is your responsibility to order the right size garment using the sizing chart in the product description. Requests for returns due to wrong size will not be accepted as the Print Provider does not accept this as a reasonable excuse when sizing charts are provided with each garment. So choose carefully as WYSIWYG (What you see is what you get). We put an accurate representation of what you are buying so change of mind or choosing incorrectly will not warrant a refund. I would love to make every customer happy but I too have to stick within the rules the printing supplier provides as well.

You can always contact us for any return question at support@lostmanly.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards also cannot be returned. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

 We do not store credit card information, we securely submit credit card information to our bank for processing. 

 FAQ

Do you ship worldwide?

Yes. If you are on a national postal network, we can ship to you. International postage charges keep rising due to covid conditions and at the present time shipping costs are impacted in cost and shipping times, so expected times can vary from 15-45 days. Please consider this when ordering if you want it for a special date. It may not fit within your timetable unfortunately this is beyond our control. We hope things can only get better.

Can I get a discount for bulk purchases?

Yes! If you intend to purchase 10 or more prints, please contact us with details of the actual prints and we will provide you with a quotation. 

Do you offer trade discounts or wholesale prices for resellers and art-related organisations?

Yes! If you intend to purchase 10 or more prints please provide details of the proposed purchase and we will provide a quotation. We´re also working on a few new ideas. So email us at info@lostmanly.com.au with your inquiries.

Can orders be placed by phone?

Yes, call Kerrie on 0410499532 if you need to order by phone or bank deposit. Otherwise you can make a bank transfer when checking out on the website as well.  

What if the order is damaged through shipping?

Contact your local postal service first, and then contact us to find a solution and determine who was at fault. Whoever is at fault is deemed responsible for replacing your order. If you opted in to insure your package, at checkout, your insurance provider should be contacted. Contact us for support. 

Contact Us

For pre-arranged order pick ups from Dee Why, contact us by email or text message to arrange a pick up time. You can also message me on facebook or messenger, phone, or email.

Please call to arrange pick up time: 0410499532 or 0420731965

We may be contacted by email: infor@lostmanly.com.au  support@lostmanly.com.au 

Placing Orders

To place an order go to the Shopping Cart and Checkout pages. Receipt and approval of your credit card details and Paypal confirmation is considered a confirmed order. 

We accept Mastercard, Visa and American Express credit cards, Paypal and Bank to Bank transfer. Orders can be sent via Bank Transfer also. The option to use bank transfer is also available at checkout by selecting ´bank transfer´. Our web site uses a secure server connection where the relevant details are encrypted. This service ensures your transaction is secure at all times.

Why is my credit card being declined?

Unfortunately our bank only notifies us that the card has been declined.

You should contact your credit card provider. A credit card could be declined because:

  • The wrong card number was entered
  • The wrong billing address was entered
  • The spending limit has been exceeded
  • The wrong CVV number on the back of your card has been entered incorrectly

Prices and Currency

All prices are shown in Australian Dollars.  These may be converted to the currency of your choice through the ‘Currency Conversion’ field. The conversion rates are updated on a daily basis and if you are located in any of those currency regions, the conversion amount provides a good indication of the amount that will appear in your credit card statement. If the amount shown is not reasonably equivalent, the client has the option of notifying us and receive a refund on return of the ordered items.