Free Postage for orders over $99.95

Shipping and Returns


Shipping and Packing

 We use "Print on Demand" Shipping services, so orders will be shipped from the location of the print-on-demand service for your order. This could be locally in Australia, or overseas, from United States of America, Europe or Asia. If you want product from a particular country, contact us for info. The location is often listed on the product page info and shipping costs have been factored into the retail price. Although, sometimes it is listed separately at checkout. It all depends on each 'print of demand' store's terms and conditions. Inventory that we hold at our LOST MANLY SHOP in Dee Why will be shipped within a day via Australia Post for the price determined by Australia Post at the time, which is dependant on weight and size and location etc., and we will add it to the total at checkout and it will be clearly visible to you, along with the GST. 

Guarantee and Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lostmanlylisa@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lostmanlylisa@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

 We do not store credit card information, we securely submit credit card information to our bank for processing. 

 

FAQ

Do you ship worldwide?

Yes. If you are on a national postal network, we can ship to you.

Can I get a discount for bulk purchases?

If you intend to purchase 10 or more prints, please contact us with details of the actual prints and we will provide you with a quotation.

 

Do you offer trade discounts or wholesale prices for resellers and art-related organisations?

No, if you intend to purchase 10 or more prints please provide details of the proposed purchase and we will provide a quotation.

Why is my credit card being declined?

Unfortunately our bank only notifies us that the card has been declined.

You should contact your credit card provider. A credit card could be declined because:

  • The wrong card number was entered
  • The wrong billing address was entered
  • The spending limit has been exceeded
  • The wrong CVV number on the back of your card has been entered incorrectly

Can orders be placed by phone?

No, they must be placed by on-line. If you are having difficulties in this regard please contact us.  

What if the order is damaged through shipping?

Contact your local postal service first, and then contact us to find a solution and determine who was at fault. Whoever is at fault is deemed responsible for replacing your order. If you opted in to insure your package, at checkout, your insurance provider should be contacted. Contact us for support. 

Contact Us

Our pick up store is located at 36 Quirk Street, Dee Why, 2099, Sydney Australia, and pre-arranged orders can be collected between 10am - 6pm. 

Please call to arrange pick up time: +61 (0)410499532

We may be contacted by email: lostmanlylisa@gmail.com

Customer Service

Print Quality, Shipping and Packing

 We use "Print on Demand" Shipping services, so orders will be shipped from the location of the print-on-demand service for your order. This could be locally in Australia, or overseas, from United States of America, Europe or Asia. If you want product from a particular country, contact us for info. The location is often listed on the product page info and shipping costs have been factored into the retail price. Although, sometimes it is listed separately at checkout. It all depends on each 'print of demand' store's terms and conditions. Inventory that we hold at our LOST MANLY SHOP in Dee Why will be shipped within a day via Australia Post for the price determined by Australia Post at the time, which is dependant on weight and size and location etc., and we will add it to the total at checkout and it will be clearly visible to you, along with the GST. 

 

Guarantee and Return

We guarantee that we are sourcing the best quality products we can find who offer Print-On-Demand services. And therefore the quality and consistency will vary from service to service and we cannot control the quality control of each product as it comes from their shop or factory. Therefore, if the prints are not provided as described, please tell us, take a photo of the problem, email it to us, within 7 days of receipt, in original condition and packaging and we will contact the print-on-demand supplier on your behalf to request a replacement or refund minus postage costs. We will advise you of the outcome in a prompt manner to resolve the issue. We appreciate you working with us in this way to ensure quality and consistency from our suppliers to you.  Your order needs to be returned within 30 days of receipt in original condition and packaging in order to meet our refund and replacement policy. Due to the nature of Print on Demand services, it is not as straight forward as buying from a physical store, so we appreciate your cooperation and understanding in working with us to reach our goal of providing you with quality merchandise that is both original and the best. 

 

Sizes

Each product of clothing has a sizing chart in the item description. Some size variations may occur because of Print on Demand locations, ie USA, Europe, Asia, so be sure to check the sizing chart on each product item. Contact us if in doubt.

 

Placing Orders

To place an order go to the Shopping Cart and Checkout pages. Receipt and approval of your credit card details (or confirmed payment via alternative agreed arrangements) is considered a confirmed order.

We accept Mastercard, Visa and American Express credit cards. Our web site uses a secure server connection where the relevant details are encrypted. This service ensures your transaction is secure at all times.

If you wish to make alternative payment arrangements this would be subject to prior agreement.

Prices and Currency

All prices are shown in Australian Dollars.  These may be converted to the currency of your choice through the ‘Currency Conversion’ field. The conversion rates are updated on a daily basis and if you are located in any of those currency regions, the conversion amount provides a good indication of the amount that will appear in your credit card statement. If the amount shown is not reasonably equivalent, the client has the option of notifying us and receive a refund on return of the ordered items.